This article was written by Larry Schor, with support from Table XI.
Advances in medical science over the last century have more than doubled the average life span. Yet our experience as patients is almost indistinguishable from the days of rotary dial phones.
Show me another industry that unselfconsciously stacks its customers into a public waiting room; then makes them wait some more, now half-dressed in an exam room, still with no idea when they’ll be seen. That patient experience looks ripe for disruption, yet it took a pandemic to force widespread change.
