Our Director of Client Services, Greg Baugues, was in Scotland last week to present at Scottish Ruby Conf, but last month he presented closer to home. During our April Table Talks on "Things My Customers Taught Me," Greg treated us to a PechaKucha on customer service called "Sprinkling Pixie Dust."
Disney is world-renowned for its deeply customer-centric approach. While doing a stint in college as a "custodial engineer" at the Magic Kingdom, Greg learned the Disney way firsthand: He was encouraged to treat customers as guests and find small ways to make their visits magical.
Watch Greg's PechaKucha presentation to find out what else cleaning up candy wrappers and protein spills at Walt Disney World can teach you about improving customer service and experience, and creating relationships that last a lifetime.
This Thursday, May 23, we'll be hosting our lunchtime May Table Talks: Data by Design. Follow along on Twitter at #tabletalks, or, if you're interested in joining us as a guest, you can request an invitation through our website. For past Table Talks about customer service and other topics, visit the Table XI PechaKucha channel.