September 11, 2013 - 1 comment.

How to Run an Effective Retrospective

How to Hold a RetrospectiveRetrospectives have long been an important part of the agile software development process. The team should regularly take some time to reflect on what's working well, what isn't, and make any necessary adjustments. On most of our projects, we do a brief retrospective as part of each iteration planning meeting, which allows us to make course corrections along the way.

Recently, we've had a number of projects wrap up or launch major releases, and we've found it very helpful to take a step back and run slightly longer, more formal retrospectives.

  • Participants: Everyone involved in the project from initial sales pursuit through delivery + 1 Facilitator
  • Duration: 1.5 hours (we had 5-8 people retrospecting 3-4 months of development iterations)
  • Supplies: Whiteboard + markers, IdeaBoardz, video camera + conf call for remote participants (we use GoToMeeting)

Set Context (30 - 45 minutes)

Start by creating a timeline from the beginning through the end of the release. We're a software consultancy, so most of our timelines start with initial client meetings and a discovery phase that we call an Inception. For a product company, your timeline might start with a product manager researching new features. It's important to rewind all the way back to the beginning to make sure people are thinking about the big picture, and aren’t fixated on the last 2-3 weeks worth of work that may be freshest in their minds. It's also helpful to build a shared understanding among everyone in the group, since some team members may have joined or left the project at different times and not be aware of the complete picture.

This is where we use our whiteboard. The facilitator walks the group through creating the timeline and draws important events up on the board. We had one remote participant in one of our recent retrospectives, and she was able to follow along with a video camera pointed at the board. Common events you might want to call out include: when each person joined or left the project; the start of development; the first client showcase; the first time real users started testing; 3rd party integrations; infrastructure upgrades; data migrations; any changes in the client team; and major blockers that were resolved. On one project, we also got to track when the client brought us pies!

Individual Reflection (10 - 15 minutes)

Once everyone is on the same page, you can shift gears into actually analyzing what worked well and what didn't. I prefer to have people do this individually to allow everyone to come up with their own ideas and not be too swayed by the group. If you jump straight to group discussion you run the risk of having the loudest people control the conversation. Whether it's using pen and paper, Sharpies and sticky notes, or a favorite text editor, let everyone think on their own for a little bit. The categories we use are:  "What Worked Well," "What Didn't Work Well," and "What Do We Want to Take on to Future Projects?"

Group Discussion (30 - 45 minutes)

I'm as big a fan of sticky notes as the next person, but they have two downsides: they don't work for remote participants and they're a pain to clean up and transcribe after the meeting is over. Instead, we use a virtual tool called IdeaBoardz. It creates a virtual board of sticky notes that many people can see and interact with at once, and it lets you export the results to a PDF when you're done.

IdeaBoardzThe facilitator leads the discussion, asking people for their "worked wells" and transcribing them one at a time onto the IdeaBoard. Having the facilitator be the one transcribing lets the team focus on their discussion and also keeps some consistency and organization to the notes being captured. Conversation tends to flow pretty naturally as others agree or disagree with a point made and contribute their own points. The facilitator needs to pay attention and make sure everyone in the room (and on the phone) is getting a chance to talk. Move on to the "didn't work wells," and ultimately, establish a list of key learnings that you want to apply to future projects. This third category is where you get the most value from the exercise, so make sure you're capturing these nuggets of insight.

Capturing a list of “what we should do better next time” is a great first step in the continuous improvement journey—but it’s important that you make this your first step and not your only step. At Table XI, our delivery assurance team meets every two weeks to review the outcomes of these retrospectives and implement many of the changes suggested. We then plan to share a condensed version with the entire company at our monthly all-team lunches.

Are you running end-of-project or end-of-release retrospectives? Is there a different format that you've found works well for your teams? Have you found other tools that you like to use? Please share!

Image source: Håkan Forss http://hakanforss.wordpress.com/

Published by: Jen Mozen in Developers
Tags: , , ,

Comments

Gretchen Goodrich
September 24, 2013 at 10:24 am

Thanks for the great breakdown of how you run your project retros! I’m definitely going to use the IdeaBoardz for our next retro, as we have several people working remotely. One thing that we do slightly differently is that after participants add their sticky notes, we allow everyone to vote for their top three in each category. This allows us to (we hope) get to the most pertinent issues in the time allowed, and also addresses the issue of allowing less extroverted people to have an equal say in what is discussed.

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