January 20, 2020No Comments

How to write user research questions that get the most value

Writing the right kind of user research questions is the most important part of a user interview. The interview process is one of the first steps in your team’s design plan that yields valuable insights from the people you want to build something for. Getting out of their way and letting them talk is paramount. 

The thing to keep in mind when writing the questions for a user interview is to give the interviewee as much space to state their genuine opinion as possible. Many people will be susceptible to questions that guide them toward one answer or another. To truly understand the pain points and motivation for a user — and then building a great product from that information — you have to let them feel like any answer is the right one. 

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January 20, 2020No Comments

User research methods: how to gain unfiltered insights and attitudes

User research methods can give your organization insight into what users need most. If your business doesn’t have a department devoted to user research (most don’t) you may not know what your ideal users are looking for in a specific product or service. This gap in what they want and what exists is where opportunity lives. User research gives you a map for how to get there.

As laid out in our discussion of design thinking, user research is the point in the process where you survey the users about their own experiences by acquiring divergent data about their actions and thoughts. The broad range will give you many ideas you probably aren’t thinking of or solutions you never thought to solve for. The user is king and you must use their insights as a beacon during the process. 

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January 20, 2020No Comments

To build the right thing, use design thinking and diamonds

Too often, innovators try to build the right thing using this process:

Have an idea → Build it → See if people like it

That’s all great for romanticizing lightning bolts of inspiration, but if you don’t test whether you’re building the right thing until the product exists, it’s kind of too late to get all that time and money back.

While innumerable designers and firms try to build the next revolutionary solution, you can get a leg up by asking a simple question: Is this the right thing to build?

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September 20, 2019No Comments

When you test a product idea, the methods you use matter

Before we build, we work with our partner to define and test a product idea. It’s how we make sure we’re building the right thing. We already know we can build the thing right — we need to know if people will benefit from it when we do. 

Often, our partner has an idea of what to build — the team knows the business and the market opportunities. It’s our job to put pressure on that idea, performing user research and getting the idea to a testable point. 

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September 20, 2019No Comments

Developers in healthcare must swap disruption for do no harm

At Table XI, we work to learn everything we can about the businesses we work with. In healthcare, that means talking to industry leaders about how they approach technology, and how consultants like us can work best with them. Dr. Elif Oker — senior healthcare executive, Blue Cross Blue Shield alum and founder of InSun Solutions, a health care and technology advisory focused on increasing the success rate of healthcare tech — walked us through her perspective on how healthcare and software can come together.

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May 2, 2019No Comments

How dot voting can democratize your next big idea

In an ideal world the best ideas would always rise to the top. Anyone who’s done group decision-making knows this is isn’t always the case. Often an idea that comes from a high-level executive will carry much more weight than an idea from someone with less power. Take the status of the idea owner out of the equation, however, and hopefully the ideas can speak for themselves. That is the goal of dot voting.

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January 25, 2019No Comments

Accessible software design always knows its audience

Accessible software design doesn’t happen on accident. If I design based on my own instincts, the software will work great for someone exactly like myself — with all the same abilities and preferences. I can see the difference between red and green, so I wouldn’t think twice about putting those colors next to each other in a layout. It’s only when someone with colorblindness tries to use the site that it doesn’t work at all.

All good design starts with thinking about the audience, and accessible software design is no different. If, instead of assuming everyone would see it like me, I took the time to run my layout through color checkers for different types of colorblindness, we’d skip the problem above and anyone would be able to use the site.

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March 28, 2018No Comments

Why do user research? To build products people love

Too many companies realize why they should do user research too late, when they’ve already missed out on opportunities to make product development more effective, deliver high-impact launches and capture market share.

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January 25, 20181 Comment

How to conduct user research in a one-week sprint

We know what user research is and why it has value. The next step is learning how to conduct user research in cost-effective way that still delivers maximum impact. A sprint is a user research methodology that allows you to gain insights on a target audience in just one week. The user research process works in any industry and for companies of any size, and it’s repeatable — if you need more insight or help understanding another group, the same process can be used each time.

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October 7, 2016No Comments

5 tips for conducting user interviews to build better products

On any project, the UX team is trying to answer two big questions: What should we build, and did we build it right?

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