Every industry has a human element, but designing for healthcare means understanding that connection is the heart of medicine. All the new medicines and advancing technologies in healthcare mean nothing without the interactions between doctors and patients. When a person walks in complaining of an ache or pain, it’s the doctor’s job to use their knowledge and intuition to tease out details and offer a diagnosis. That process is intrinsic to the profession, and it’s why the doctor-patient relationship is so sacred.
It’s also the same process we use when building software for healthcare providers.