Thanks to your reviews, we got quite the honor this week when Clutch released its best of lists for Chicago tech. The company — basically a Yelp for service providers — ranked Table XI the best software development company in Chicago and the best Ruby on Rails development team in Chicago. Our mobile team also made quite the showing, placing fourth for mobile development in Chicago and fifth for iPhone-specific development (though we’re mostly working cross-platform in React Native these days.)
Too many companies realize why they should do user research too late, when they’ve already missed out on opportunities to make product development more effective, deliver high-impact launches and capture market share.
Every industry has a human element, but designing for healthcare means understanding that connection is the heart of medicine. All the new medicines and advancing technologies in healthcare mean nothing without the interactions between doctors and patients. When a person walks in complaining of an ache or pain, it’s the doctor’s job to use their knowledge and intuition to tease out details and offer a diagnosis. That process is intrinsic to the profession, and it’s why the doctor-patient relationship is so sacred.
It’s also the same process we use when building software for healthcare providers.
If you’ve been working in medicine for decades, it can be a bit of a shock when all of the sudden you’re tasked with building software for healthcare providers. It’s an entirely new discipline, with different possibilities, different norms, even a different language.
The truth, though, is that the best hospital software starts with you.
There’s always a learning curve when any industry turns to healthcare software companies, but it’s a particularly deep chasm between tech and medicine. Both sides are highly technical, but that’s where the similarities stop — different cultures, different languages, different expectations about the role of software in healthcare.
One year later, and I would say 60 percent of my time is spent building React Native apps.
We know what user research is and why it has value. The next step is learning how to conduct user research in cost-effective way that still delivers maximum impact. A sprint is a user research methodology that allows you to gain insights on a target audience in just one week. The user research process works in any industry and for companies of any size, and it’s repeatable — if you need more insight or help understanding another group, the same process can be used each time.
I wasn’t thinking about the advantages of podcasting when I started Tech Done Right — or if I was, only vaguely. I wanted a way to have conversations about things that mattered in technology, with people I like and respect. If there were fringe podcasting benefits, great. But business wasn’t the primary motivator.
Since founding Table XI, I’ve only become more skeptical about professional services companies launching products. We built and sold Pegmo, a customer engagement platform and a modest success. But for the most part we’ve stayed away, wary of ending up stuck with an unpaid drag on resources that doesn’t do anything for us or our clients.