Table XI Blog

How active listening boosts product innovation

You know that innovative products keep you two steps ahead of the competition. But in a sea of possible ideas, which one is best for your bottom line?

The answer lies with your users. When you actively listen to them, you can identify their needs, clarify their pain points, and chart a path to address both.

When it comes to product innovation, active listening means more than just nodding along to what your users say. To show them you care about solving their problems, you need to gather user feedback at every step of the product design process. This way, you can develop impactful, innovative products.

Here, let’s look at how active listening helps you identify problems, design with empathy, and find the right solution.

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Why Accessibility Is Part of Everything We Build

At TXI, we’re making an effort to share more information about how we think about diversity, equity, inclusion, and belonging (DEIB) and how we’re taking action. To that end, we’ve been blogging about the four justice pillars that our DEIB group uses to structure our company’s efforts to create a better, more equitable workplace and ultimately, world.

We recently published an article on how DEIB approaches disability justice, and in that conversation, we touched on the idea of accessibility.

To dive deeper into this topic, we invited product designer, DEIB group member, and accessibility working group lead Alex Chen to share their thoughts on how TXI is working to make accessibility part of everything we do. Here’s what they had to say.

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Becoming a remote-first workplace? 4 insights from our experience

At the start of the pandemic, thousands of US companies were forced to adopt remote and hybrid work models. Now, more than two years in, many companies are ready to return to the office – but many workers are not.

In fact, a recent survey found that only three percent of knowledge workers want to return to offices five days per week. And with the Great Resignation in full swing, employers are wise to accommodate their workers’ wishes – especially because embracing remote work means they can recruit talent from a much broader pool.

Still, becoming a remote-first org isn’t easy. At TXI, we’ve taken the same product innovation approach to our transition that we use to develop innovative products for our clients. Here are four key lessons we’ve learned from our process – which actually started before March 2020.

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Remote therapeutic monitoring (RTM): why a human-centered approach builds healthy patients outcomes

The promise of remote therapeutic monitoring (RTM) solutions is a big one: make care more accessible, more cost-effective, and more impactful, and deliver it in a way that generates data that can inform future treatment recommendations.

Many leaders in digital health recognize this potential and have an incredible vision for how their solutions will transform people’s lives.

The only problem, in many cases, is where to start. And it’s not a small problem. In fact, it can be paralyzing. It can also spur leaders to choose a starting point at random, which can lead to months of work that doesn’t translate to better outcomes for your users and doesn’t bring your vision any closer to reality.

So what's the alternative? A human-centered approach. Here’s what that looks like in the context of RTM solutions.

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4 Lessons learned and key advantages to building RTM and RPM solutions

Remote therapeutic monitoring (RTM) and remote patient monitoring (RPM) are poised to transform the field of digital health in the coming years, thanks to new CPT codes that let clinicians get reimbursed for prescribing these solutions, among other market forces.

The power of these solutions lies in their ability to both motivate patients to adhere to treatment protocol and track that adherence to generate a rich source of valuable health data – two features that, together, create a closed feedback loop.

As we’ve mentioned elsewhere, the data that RTM and RPM solutions generate will have a transformative impact on the healthcare industry, giving clinicians the ability to track the success rate of various treatment plans for people with various physiological characteristics and ultimately prescribe treatments with much greater confidence in their likely outcomes.

In this piece, I’ll dive into why that’s true, examining key lessons from our past work developing RTM and RPM solutions and the advantages of those solutions that work uncovered.

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Remote patient monitoring and product innovation: building digital products with empathy

Remote patient monitoring (RPM) has enormous potential to improve health outcomes. By tracking physiological indicators on an ongoing basis, RPM solutions make it possible for clinicians to get a longitudinal view of their patients’ wellbeing, which significantly increases their ability to recommend therapeutics and treatment plans to improve health.

That vision can only be realized, though, when patients regularly engage with RPM solutions, meaning that they use them as directed so the solutions can gather enough data to accurately represent a patient’s condition.

A key challenge for those developing RPM solutions, then, is finding ways to inspire patient adherence. To do that, innovators must start with empathy. Here’s what that looks like in product innovation for the RPM space.

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Social Justice in the Workplace: Learn More About TXI’s Justice Pillars

At TXI, we structure our DEIB work around four justice pillars: racial justice, environmental justice, disability justice, and gender justice.

But what exactly is a justice pillar? And how does this framework help us work toward our goal of improving organizational diversity?

Equity Officer Lloyd Philbrook and Community Engagement Chair Kara Carrell recently shared how the idea of justice pillars came about and what rituals they lead around each of them.

“One of the points of having these pillars for our organization is to give us the scaffolding we need to think about different areas of social justice on a regular basis and own this work in the long term,” Lloyd said. “This isn’t just a quarterly endeavor; it’s something we’ll do year-over-year to grow our capacity.”

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A tipping point: 4 market forces driving digital health’s RTM & RPM

It’s an exciting time in the world of digital health. After more than a decade of incremental progress toward streamlined, outcome-based care, we’re starting to see a much faster acceleration of technological advances, behavioral changes, and policy shifts.

One immediate impact is that remote therapeutic monitoring (RTM – in which patients use digital tech to track their adherence to treatment protocols) and remote patient monitoring (RPM – in which patients use digital tech to track physiological conditions) are poised to go mainstream, with the potential to unlock a new era of data-first healthcare.

But RTM and RPM are just the beginning; as these solutions evolve and scale, their use will generate a layer of raw data from which providers can derive insights that make it possible to deliver personalized medicine at scale. To understand how we got here and how we leap forward, let’s take a look at four key market trends enabling and shaping the RTM and RPM space.

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How to drive product innovation in digital health, RTM and RPM

In my last piece, I explained how market forces are aligning such that RTM (remote therapeutic monitoring) and RPM (remote patient monitoring) solutions are poised to take off, laying the groundwork for a future of healthcare where it’s possible to deliver personalized health solutions at scale.

To get there, though, we first need lots of people to use RTM and RPM solutions so we can generate enough data to drive the kinds of insights that let us personalize healthcare. And to drive near-universal adoption rates, we have to create the kinds of experiences that people actually want to use.

TXI helps health and health tech companies create and launch solutions that provide a higher level of care. Read on for a sense of how to invest in RTM and RPM innovation in a way that consistently drives user adoption and improves patient outcomes.

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TXI Embraces Globalization with Expansion Into Canada

TXI, a strategy and product innovation firm, today announced its expansion into Canada. With team members currently distributed across North America and Europe, TXI will further supplement its international employee base by embracing the diverse and accomplished Canadian population.

As an acute labor shortage makes it more challenging than ever for U.S.-based technology firms to recruit candidates, TXI recognized that Canada offers a hotbed of highly-skilled talent. TXI continues to broaden its recruitment pool, and Canada’s shared time zones, languages, and compatible values made it a natural fit for the firm’s expansion.

“To truly uphold TXI’s core values and commitment to diversity, equity, inclusion, and belonging, we can’t be confined by political borders or our collective comfort zones,'' said Mark Rickmeier, chief executive officer at TXI. “Throughout 2022 and beyond, TXI will continue to find success by ignoring the rise of nationalistic rhetoric across the globe, hiring talented people with diverse backgrounds, and creating distributed environments in which they can thrive.”

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