This is a repost of an article we were asked to write for the Chicagoland Chamber of Commerce weekly newsletter.
We’ve all heard the buzz. We all know the two words that strike fear and uncertainty in the hearts of companies everywhere: “social media.” But these new online community outlets needn’t scare you if you know how to utilize them properly. Here are two strategies for making social media work for you.
1. Converse with your customers.
Have you seen the Old Spice commercial featuring “The Man Your Man Could Smell Like”? If not, go watch it.
All set? Now, imagine that The Man Your Man Could Smell Like sent you a personalized message. Think you’d tell your friends about it?
Three weeks ago, Old Spice launched one of the most effective social marketing campaigns ever run by a national brand. They told people to submit questions on Twitter and other online communities, and promised that their charismatic spokesman would answer them.
What followed was a conversation with Old Spice’s potential customers: People asked all manner of questions, and the Man Your Man Could Smell Like answered them via personalized videos on YouTube.
Over three days, Old Spice produced more than 180 videos starring spokesman Isaiah Mustafa. Every video was addressed to an individual, and each was less than 60 seconds in length.
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